In_RBIN_Sr. Manager_PS/QMM2-BidP1
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Job Description
Area Key activities Key Result Areas / Indicators
Customer management
Evaluate and review customer specific Q-requirements, monitor improvement action to achieve customer results
Manage & represent customer visits and audits at Bosch, plan & coordinate management visits to customer.
Coordinate with stakeholders to enable continuity of production in special events
Customer satisfaction index and fulfilment of customer
Claim management (301.06)
Manage customer claims, rework & reverse logistics of customer & IPN return samples for 0 km, field and AA as per BBM process as a methodological expert (primary & secondary analysis)
Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain
Customer satisfaction index and fulfilment of customer requirements;
Plant targets
• Product Audit & QMS (MP 301.09)
• Ensuring product and process quality as per defined SOP in plant across the shifts, and resources for conducting audits (regular, event based)
• Prepare team for management reviews (ROIN, BVS-Q, OLR, VBRM, SCIP etc) and audits (PS/QMM, IATF, 2DP and customer/ third party system audits)
• QMS adherence as per process landscape. No Major NC
Change Management
• Represent and authorize the quality function during various change management events (QG gates, IPN releases, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA)
• QMS adherence as per process landscape. No Major NC
Quality improvement
• Initiating & driving Q improvement projects (HEP, IDC reduction, Shainin, Digitization, SCIP, RPP- cost saving project, Q complaint related) and enable supplier quality improvement projects
• Customer satisfaction index and fulfilment of customer requirements
Escalation management
• Asses the various risks in different areas (in-house production, customer support, plant to plant and extended workbench, blocked inventory) & Pre-alert to management in case of high risk
• On time management of crisis / escalations
• Extended workbench
• Ensure Product and process quality as per defined SOP at extended workbenches (e.g., QAP, Prebo, Macurex, Uni...)
• QMS adherence as per process landscape. No Major NC
Budget Management
• Control annual budget inline with the defined targets related to third party services (containment and analysis).
• Regularization & approval of PDI & dealer's claim amounts
QMS adherence as per process landscape. No Major NC
People Management
• Foresee requirement related to Q methods, digital competency requirements based on current and future trends and direct employee capability accordingly. Incl Third party and PDI management.
• Employee satisfaction
Requirements
Function: Quality Assurance
Experience Level: Mid-Senior Level