Technician, Quality Assurance Engineering

POSITION SUMMARY:

A senior-level technician responsible for executing quality assurance activities across the Penang Media Operation, covering Finished-Goods inspection, data recording & analysis, report compilation, compliance auditing, calibration, training & certification, system administration, and team support. The role is critical to maintaining product quality and regulatory compliance within Final Quality Assurance (FQA) operations, is expected to work independently supporting the 24/7 manufacturing operations on a rotational shift basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Inspection & Product Quality

• Conduct Finished-Goods (FG) inspection (Media, Bag, Carton, or Pallet) in accordance with established quality standards and acceptance criteria.
• Perform Outgoing Shipment Packing List Buy-off to verify that all FG selected for shipment comply with ship-to requirements.
• Execute Out-of-Box (OBA) Audits on FG to validate packaging integrity, label accuracy, and product conformance prior to shipment release.
• Support CIM Auto-Shutdown release activities by verifying that all release criteria are met before resuming production.
• Execute FG Archive activities in accordance with established retention schedules and traceability procedures.
• Support Physical Inventory (PI) Count activities to ensure accurate FG stock reconciliation.
• Perform quality data collection, recording, analysis, compilation, and reporting using appropriate tools and software, ensuring timely and accurate information for decision-making.
2. Quality System Administration

• Maintain quality records and trackers on relevant platforms and Quality Management Systems (e.g., eNCS, eChecklist), ensuring data integrity, completeness, and accessibility for audit and review purposes.
• Support document and procedure updates in Agile, aligned with engineering changes (WDITR), process improvements, or audit findings, ensuring all revisions are reviewed and approved per change control requirements.
3. Compliance & Audit

• Perform compliance audits on production lines to verify adherence to SOPs, work instructions, and quality requirements; escalate identified violations or deviations to the responsible engineer or supervisor promptly.
• Conduct HIRADC audits at the FQA workplace to proactively identify, assess, and mitigate occupational health and safety risks.
• Maintain a clean, organized, and safe work environment in compliance with 6S+1 principles, safety regulations, and cleanroom protocols.
• Attain and maintain mandatory qualification in Visual Inspection (VI) eyeball correlation to ensure consistent defect detection standards.
• Coordinate sampling submission activities, ensuring accurate sample selection, proper labelling, documentation, and timely handoff to the designated laboratory or inspection team.
4. Continuous Improvement

• Collaborate with Operations and cross-functional teams to identify, escalate, and resolve quality-related concerns, and actively contribute to continuous improvement initiatives.
• Participate in digitalization and automation initiatives aligned with company and site directions to enhance quality process efficiency and data visibility.
• Support quality awareness sessions, briefings, and on-the-job training for Operations DL staff and Technicians as required.
Remark: Additional ad-hoc tasks and assignments may be given from time to time based on operational needs and business priorities.

Department: Global Operations & Supply Chain
Function: Quality Assurance
Experience Level: Mid-Senior Level