Undergraduate Placement Year 2027 – Planning & Insights Intern
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Job Description
Join us for your placement year in summer 2027! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.
Our Contact Centre is a large, collaborative team focused on providing a fantastic customer experience from the very first interaction. Customers contact us through a variety of channels throughout the year, and because our demand can be highly seasonal, we continually adapt how we use our resources to meet their needs.
There are also lots of opportunities throughout the year to get involved, develop new skills, and work with colleagues across the business. These include volunteer days, open days, training sessions, and cross-functional projects.
In this role, you will be responsible for:
• This role gives you the opportunity to experience a variety of areas within the Contact Centre, from scheduling resources and analysing MI reports to using real-time analytics and supporting day-to-day operations.
• It’s a great opportunity to build practical experience, develop your analytical and planning skills, and gain a better understanding of how a busy Contact Centre operates.
• Alongside your day-to-day responsibilities, you’ll also have the chance to get involved with our intern, social and eco committees, as well as dedicated opportunities to work on your own projects and ideas.
Interested? Upload your CV and a Cover Letter today!
Requirements
Function: Analyst
Experience Level: Internship