Client Manager

NIQ On-Premise helps to inform major decisions within our clients’ businesses; with overall responsibility for the project management of all briefs and deliverables, the CM plays a key role in shaping the On Trade strategy of major drinks brands.   

The Client Manager will build & maintain great client relationships by providing best in class customer service, insight & deliverables, and in doing so is integral to identifying & creating further opportunities to broaden client stakeholder engagement & revenue prospects.    

Sharing their analytical know-how and market knowledge. The CS Manager works closely with the team to develop their key skills, as well as manage the account time effectively to ensure all client responsibilities are met.  Always living and working within NIQ’s culture & core values. 

Salary: 31000 GBP gross per year. Placement  will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.​​

Main Duties & Responsibilities 

Reporting & Database deliveries (TRANSFORM):  

• Responsible for ensuring all CS validation of OPM is complete  

• First line support to Analyst, problem solving any & all technical production process issues, liaising with Production & Development teams as needed. 

• Project manage all reporting & database developments with all internal & external stakeholders 

Analysis & Insight Creation (DELIGHT): 

• Interpret & deconstruct client briefs to ensure true client requirements are met 

• Recommend & provide guidance on methodologies, advanced analytics & use of additional NIQ services where necessary 

• Develop insight to capture a advanced market & client understanding, turning insights into SMART recommendations which are in line with their business objectives using SCQA and including quantified business objectives 

• Quality check final output ensuring output is accurate, Client Ready & brief relevant before sending to the project lead along with PQR documentation for final feedback & sign off 

Client Management (GROW): 

• Responsible for always delivering excellent customer service 

• Ensure all contractual obligations are met, always working towards internal & external account reviews/plans 

• Responsible for training clients & advocating the use of CGA by NIQ Solutions across client base 

• Demonstrate a sound understanding of team targets & objectives both commercial and operational. 

• Main contact for all standard data queries & brief requests from clients, wider business or commercial team.  

• Build relationships across client business & drive awareness of NIQ services 

• Confidently present research findings & demonstrates market knowledge, ensuring each deliverable has relevant feedback survey included (T-NPS)  

• Identify revenue opportunities through understanding client objectives/challenges & conveying how NIQ On Premise services can support 

• Communicate & advocate the features, benefits & methodologies of all NIQ On Premise services  

• Proactively share interesting trends or insights identified either in trade, in the press, or from wider NIQ On Premise work with the client 

Project Management & Team Leadership (OUR TEAM): 

• Organise own resource to ensure milestones are hit 

• Plan & manage multiple work streams or client demands, providing regular progress & resource updates on all deliveries to the project lead 

• Project manage all client briefs & liaise with all client stakeholders to ensure alignment on timescales, progress & output 

• Ensuring Project Start to Finish is followed for all Projects including presentation structure/story board, setting regular milestones for review & feedback (T-NPS), ensuring brief is completed to expected level & timescale 

• Manage up effectively, providing regular progress reports & involving seniors in key issues & seeking out senior expertise where necessary 

• Demonstrate good leadership skills 

• Engage team through great communication; inspiring & helping them see how what they do connects 

• Demonstrate intellectual integrity, ensure your actions fit your words  

Responsibilities

You will manage On-Premise client accounts and help shape the On Trade strategy of major drinks brands by:

• Analysis and insight creation: Understanding client briefs, recommending methodologies and advanced analytics, and turning insight into SMART recommendations, with quantified business outcomes.
• Reporting and database delivery: Making sure all OPM reviews and deliveries are complete, and project managing reporting and database developments with internal and external stakeholders.
• Client management: Being the main contact for data queries and brief requests, training clients with NIQ On-Premise solutions, presenting findings with confidence, and spotting revenue opportunities by understanding client objectives and challenges.
• Project management and team leadership: Planning and managing multiple workstreams, following a project start-to-finish process, keeping senior colleagues updated.
Qualifications

• 2–4 years of experience in data analysis and insight, applying findings to client business issues and commercial recommendations.
• A track record of managing client relationships and multiple projects, delivering value on time and to a high standard.
• A strong analytical mind, confidence with methodology questions, and skill across a range of software and digital tools.
• Fluent English and strong communication skills, with experience building and presenting insight-led stories to senior stakeholders.
• Knowledge of the On-Premise or drinks industry is a plus.

Function: General Business
Experience Level: Mid-Senior Level