Senior Analyst, Tech & Durable
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Job Description
In Tech & Durables, our core business area covering consumer electronics, IT, and telecommunications equipment, client demand for data-driven insights is growing as companies seek to respond rapidly and accurately to changes in the market environment. Our Customer Success team goes beyond simply providing data. We serve as a strategic partner, helping clients solve business challenges and achieve growth. To support business expansion and enhance the value of our services, we are seeking a new team member who can work alongside our clients and contribute to their success.
Key Responsibilities
Role
Support clients' business success as a strategic partner.
Collaborate with sales representatives throughout the client support process to create cross-sell and upsell opportunities.
Deliver insights as an analyst representing the consumer electronics industry.
Drive innovation internally and externally to respond quickly to a changing market.
Responsibilities
Client Success
• Build client relationships and develop medium- to long-term success plans.
• Identify challenges and support problem-solving by leveraging data and market insights.
• Promote service adoption and provide onboarding support.
• Take action to improve contract renewal rates and NPS.
Consulting and Analysis
• Conduct market analysis using POS data and prepare reports.
• Deliver presentations to senior executives and business leaders.
• Analyze market forecasts and industry trends.
• Share market information as an industry expert and respond to media inquiries.
Business Development
• Work with the sales team to create upsell and cross-sell opportunities.
• Plan new services and solutions based on client needs.
• Identify market issues in assigned categories and develop recommendations.
Internal and Global Collaboration
• Collaborate with global teams to improve services.
• Participate in projects to improve data quality and operations.
• Share client feedback on platforms and services with relevant teams.
• Share best practices and build organizational knowledge.
After Joining
After joining the company, you will learn about our business model, databases, and analytical tools.
Through on-the-job training, you will progressively expand your areas of responsibility while gaining experience in client engagement, data analysis, report preparation, presentations, and onboarding support.
In the future, we expect you to grow into a leading market expert in the consumer electronics and IT sectors, supporting client management decisions as an advisor or Customer Success leader.
Requirements
Function: General Business
Experience Level: Mid-Senior Level