Senior Infrastructure & Network Engineer
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Job Description
Role overview
You will own the most complex infrastructure and network issues across on-premises, AWS, Azure and hybrid environments, acting as the final technical escalation point before vendors.
Alongside operational ownership, you will play a lead engineering role in a multi-year cyber security uplift programme: rolling out Zscaler SASE (ZIA, ZPA), retiring Always-On VPN, and bringing customer remote access services in line with Zero Trust controls.
Key responsibilities
Senior escalation and technical leadership
• Act as the Level 3 escalation point for Level 1 and Level 2 teams, owning critical incidents, major problems and complex service requests through to resolution.
• Lead technical bridges during major incidents, coordinating engineers, vendors and stakeholders and communicating impact clearly to management.
• Mentor Level 2 engineers, review their fixes and build team capability through documented troubleshooting approaches.
• Set technical standards for network, server and cloud configuration, and review changes raised by other engineers.
Requirements
Department: Business Support
Function: Information Technology
Experience Level: Mid-Senior Level