Customer Service Agent with Lithuanian

WNS Global Services

full-time mid Gdynia, NA, Poland · More jobs in Gdynia, Pomeranian Voivodeship, Poland

This job comes from WNS Global Services's own careers page (see the original posting). Apply here to keep track of it, then finish on WNS Global Services's site.

Apply now Log in to apply

Prefer a full account with a password? Sign Up to Apply

Job Description

Your responsibilities

• Act as a single point of entry for all cases (both emails and calls) related to:
• Customer service support for providing credit line amounts, requests for an increase, and status
• Launch activities that include customer service support for onboarding, validation calls, special projects and cards
• Invoice management activities that include customer service support for authorizations, billing management, and invoice processing
• Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities
• Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research
• Process and system governance activities to include customer service support for system issues/notices and spam
• Receiving, updating and/or logging all requests
• Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual
• Assisting the Lead associate with tasks listed above
• Assisting team members with tasks listed above