Collections Specialist with Italian

We are looking for a proactive and detail-oriented Collections Specialist to join our Accounts Receivable team. The role is responsible for managing customer accounts, ensuring timely collection of outstanding invoices, reducing overdue balances, and maintaining positive customer relationships while supporting cash flow objectives.

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding invoices. 
• Contact customers via phone, email, and other communication channels regarding overdue payments. 
• Investigate and resolve payment discrepancies, disputes, and billing issues in collaboration with internal stakeholders. 
• Follow up on overdue accounts and negotiate payment arrangements when required.
• Maintain accurate records of collection activities and customer interactions.
• Reconcile customer accounts and ensure all payments are correctly allocated.
• Escalate high-risk or significantly overdue accounts as appropriate.
• Support month-end closing activities related to Accounts Receivable.
• Prepare and maintain reports on aging balances, collection status, and cash forecasts. 
• Ensure compliance with company policies, procedures, and internal controls. 
• Build and maintain strong relationships with customers, sales teams, and other internal departments.

Function: Accounting/Auditing
Experience Level: Associate