Microsoft Dynamics 365 Support & Development Consultant
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Job Description
Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner?
We’re looking for a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability.
You’ll work with mid-market and enterprise customers across a range of sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform.
This is a varied role combining development, application support and customer engagement. You’ll be involved throughout the solution lifecycle, from understanding requirements and designing solutions through to development, implementation, upgrades, migrations and ongoing support.
You Will:
• Design, develop, configure and support Microsoft Dynamics 365/CRM solutions.
• Develop Plugins, Custom Workflow Activities and integrations using C#/.NET.
• Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities.
• Build and support solutions using Microsoft Power Platform and Power Automate.
• Troubleshoot and resolve complex Dynamics 365 application and integration issues.
• Support Dynamics 365 upgrades, migrations and releases.
• Work directly with customers to understand business and technical requirements.
• Translate requirements into clearly defined technical tasks, solutions and deliverables.
• Manage application incidents, requests and escalations within agreed SLAs.
• Work within ITIL-aligned service management and managed-services processes.
• Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams.
• Identify opportunities for continual improvement across customer solutions and services.
Requirements
Department: Services Reliability Group
Function: Information Technology
Experience Level: Mid-Senior Level