Workforce Support (HR) Specialist (12 month contract)

The Workforce Support Specialist, supporting our Toronto location will directly support employees and leaders with day to day HR support. They will support HR policies, procedures and programs. They will have primary support assignments but will be able to support across multiple groups/sites as needed. Reporting to the Sr. Workforce Support Specialist, this individual will be the main point of contact for employees and managers regarding employee relations inquiries for their region.

Critical Objectives/Outcomes

• Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement.

• Works in strong collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way.

• Supports employees and managers w/traditional support type of activities such as promotions, investigations, corrective actions, PIPs terms, and restructuring activities.

• Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation).

• Primary liaison with HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc.

• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.

• Coach employees leaders as needed on how to navigate and resolve key leadership processes, managing conflicts etc.

• Build and maintain relationships & partnerships with assigned sites/groups.

• Master our digital toolset, in particular ad.a/ServiceNow. Support and resolve regional employee relations issues using ServiceNow. Continually look for ways to use technology to aid HR and EE experience.

• Support key projects passionate about new process or capability development/improvement.

Skills & Capabilities

• Excellent verbal and written communication skills.

• Detailed understanding of human resources and labor relations principles, practices, and procedures.

• Ability to manage multiple priorities /cases at once, knowing when to reach out for support and escalate as needed.

• Ability to successfully use digital case management and workflow management tools to complete core activities.

• Ability to create and maintain positive relationships with employees, functional leaders, and other stakeholders.

• Ability to compile, research, and analyze information.

• Ability to compose and present comprehensive reports

Department: Human Resources
Experience Level: Associate