Product Operations Coordinator - Customer Programs
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Job Description
The Product Operations Coordinator - Customer Programs provides operational support for Product programs that involve customers and other external partners. You will manage the logistics and follow-through for customer advisory boards, customer feedback visits, early-access client programs, and major Product events. This frees Product Managers to focus on customer learning and product decisions.
Location
At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Director of Product Management and reside in or near one of our collaboration hubs:
Costa Mesa, CA; San Jose, CA; Allen, TX; Austin, TX; Franklin, TN; New York, NY; Schaumberg, IL; Washington, D.C.; Atlanta, GA; Boston, MA; Seattle, WA
You will have opportunity to:
• Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta (early-access) client programs, from scheduling and invitations through follow-up
• Support Product participation in major customer events, including timelines, speakers, materials, and readiness
• Provide on-site support for customer visits, advisory meetings, and events
• Maintain program calendars, participant lists, trackers, and action items, and share clear visibility into upcoming programs, readiness, and open actions
• Send timely, professional communications to customers and internal partners about program logistics and next steps
• Track commitments, dependencies, and risks through completion, and escalate issues that need Product Manager or leadership decisions
• Create reusable playbooks, templates, and checklists, and find ways to simplify or automate recurring program work
• Partner with other Product Operations roles on governance, reporting, and cross-functional coordination for customer programs
Requirements
Department: Product Management
Experience Level: Not Applicable