Credit Operations/Originations SME/ Analyst | Bogota REMOTE | Barranquilla Onsite!
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Job Description
About the Role
We are looking for a Bilingual Credit Analyst (B2) with experience in credit operations, loan origination, underwriting, and credit risk to support one of our growing banking/credit clients. This role combines credit process knowledge with B2B account support, operational issue resolution, and ongoing client communication.
The successful candidate will manage multiple client accounts, investigate credit-related operational issues, and coordinate with internal teams to deliver accurate and timely resolutions that meet client expectations.
If based in Bogota, this position is remote - if Barranquilla, it will be onsite.
Key Responsibilities
• Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections.
• Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues.
• Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams.
• Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions.
• Support issues involving credit reporting agency integrations, APIs, and system configurations.
• Review system logs and interpret basic technical information to assist with troubleshooting.
• Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities.
• Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations.
• Communicate with clients in English and coordinate with internal teams in Spanish.
Requirements
Function: Management
Experience Level: Mid-Senior Level