Key User Manager – Oil & Gas, EPC & Metal Fabrication (South Vietnam), Power Tools Division

Job Purpose: We are looking for a highly motivated, technically proficient, and process-driven Key User Manager to drive sales, profit, and strategic relationships with large professional users in the Oil & Gas, large EPC (Engineering, Procurement, and Construction), and Metal Fabrication sectors in Southern Vietnam. The role focuses on developing long-term partnerships with major Oil & Gas industry players while directly managing key strategic direct accounts.

Core Responsibilities

• Sales & Portfolio Ownership: Full ownership of sales turnover and profit targets for assigned Key Users (KUs) across Oil & Gas, EPC, and Metal Fabrication segments in Vung Tau, Dong Nai, and Ho Chi Minh City.
• Strategic Relationship & Channel Management: Build and maintain strong, long-term strategic relationships with decision-makers at large EPCs and direct Key Users. Effectively manage and harmonize the tripartite relationship between Bosch, the Key Users, and local authorized dealers to ensure seamless supply and zero channel conflict.
• Tender & Bid Management: Take charge of complex tender packages. Ensure precise execution of the bidding process, accurate tender pricing, and meticulous relationship management throughout the tender lifecycle.
• Corporate Compliance & Excellence: Strictly adhere to corporate working standards, internal processes, Code of Conduct, and compliance guidelines when dealing with high-stakes projects, direct key users, and state-owned/multinational enterprises.
• Direct Account Care: Provide dedicated commercial and technical care for major direct Key Users, specifically Civil Engineering Corporates, ensuring their distinct operational requirements are met.
Key Tasks

• Technical Consulting & Upselling: Leverage deep product knowledge, particularly in heavy-duty power tools and bonded abrasives (cutting and grinding discs), to provide expert technical support, conduct solution demonstrations, and drive upselling opportunities tailored to heavy industrial applications.
• Business Development: Proactively identify, acquire, and expand the existing Key User portfolio within the EPC, Oil & Gas, and Metal Fabrication sectors across the assigned Southern provinces.
• Project Management: Apply strong project management skills to oversee long-term customer projects from initial technical consultation and testing to tender submission, delivery via dealers, and after-sales support.
• Stakeholder Coordination: Act as the main interface coordinating with internal stakeholders (Product Management, Marketing, Technical Support, Logistics, Finance) to formulate correct commercial structures and deliver excellent customer experiences.
• Market Intelligence: Provide structured feedback to internal teams on user demands, competitor activities, and market trends within the Oil & Gas and Metal Fabrication sectors.

Function: Sales
Experience Level: Associate