Lead - Technical Training
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Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Trainer looking for a global career, do not miss this opportunity!
As a Trainer, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
• Train a select team of outstanding Customer Service Consultants: To make a difference for end-users, by training new hires in customer service skills and client product and process
• Positively impact on Program performance -Train and coach: To coach consultants to listen, empathize, identify reported issues to create far-reaching solutions for customers
• Analyze performance and create TNI (training need): Understanding Client Goals and identifying the Behaviors and skills that impact each KPI performance is critical to this role
• Teamwork: To join a supportive team environment where collaboration is critical to providing the best experience for our customers
Requirements
Function: Training
Experience Level: Associate