Lead Associate - Accounts Receivable (Vimannagar - Pune) Rotational Shifts - 5 Days WFO
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Job Description
OTC Lead Associate / Analyst
Purpose: Recruit high-quality candidates aligned to the SGFA/APAC Success Profile.
Job Summary
Responsible for delivering Order to Cash operations while ensuring compliance, accuracy, customer satisfaction and continuous improvement.
Eligibility
Education: Graduate in Commerce
Experience: 2-5 years
Preferred Process
Experience Collections and Cash Application
Key Responsibilities
• Handle complex OTC exceptions and escalations
• Analyze ageing, disputes and reconciliation issues
• Support client communication and reporting
• Drive process improvement initiatives
• Coach junior team members
Technical Skills
• OTC Domain
• SAP
• Reporting
• Problem Solving
• Stakeholder Management Behavioral Competencies
• Customer Orientation
• Accountability
• Collaboration & Teamwork
• Analytical Thinking & Problem Solving
• Communication Skills
a) Experienced in issue identification and resolution in the defined tasks pertaining to order to cash process
Collectors:
a) Voice calling
b) Dispute Management
c) Customers account Reconciliation Cash Applicators
a) Cash Application
b) Account reconciliation
c) Dispute Management
d) Voice Calling (mandatory)
e) Dr and Cr clarity
f) Equipped with accounting knowledgeg) SAP/ s4 Hana experience mandatory
h) Prior experience in Mozart is required
Requirements
Function: Accounting/Auditing
Experience Level: Entry Level