Key User Sales and Support Manager

💼 Role Overview

We are seeking an enthusiastic Key Account Sales & User Training Associate with hands-on experience in B2B sales, account management, and customer enablement.

In this role, you will support key account activities with a focus on sales fundamentals, account support, and user training. You will work closely with customers and internal stakeholders to support sales activities, strengthen customer relationships, and deliver effective product and user training.

You will be part of a dynamic and collaborative team focused on driving sales performance, enhancing the customer experience, and delivering meaningful business outcomes.

🎯 What you will do (Key Responsibilities)

1. Sales & Account Support (60–70%)

• Support the full sales cycle for assigned key accounts—including lead research, discovery calls, proposal preparation, and closing activities.
• Build and maintain the sales pipeline by tracking leads, updating CRM records, and supporting forecasting efforts.
• Deliver product demonstrations and presentations to customers, learning to communicate value propositions effectively.
• Contribute to strategic account planning by mapping stakeholders and identifying growth opportunities.
• Support upsell, cross-sell, and renewal activities by researching customer needs and account potential.
• Collaborate with Marketing and Product teams to gather customer feedback and stay informed on feature updates.
2. User Training & Enablement (30–40%)

• Conduct training needs assessments to identify knowledge gaps across different user groups.
• Deliver training sessions (onsite, virtual, or hybrid), including onboarding, refresher classes, and workshops.
• Develop and maintain training materials such as user guides, quick reference sheets, videos, and FAQs.
• Track training effectiveness through assessments, feedback collection, and usage analytics.
• Work with Customer Success and Support teams to ensure smooth onboarding and user adoption.
3. CRM Management & Documentation

• Maintain accurate records of sales activities, customer interactions, and training engagements in the CRM system.
• Create and update leads, opportunities, contacts, and account information following company standards.
• Monitor pipeline progression and track opportunities for sales forecasts.
• Record training session details—including attendance, feedback, and follow-up actions—in the CRM.
• Generate reports on sales activities, training impact, and user adoption metrics to support data-driven decision-making.

Function: Sales
Experience Level: Associate