Registries Specialist

About the Role

Help shape the long-term direction of NEC’s clinical registry products and services. You will identify what registry owners, commissioners and clinical teams need, assess where NEC should invest and build partnerships to develop those opportunities. Your focus will be the UK, with selected international opportunities.

You will support development of NEC’s registries strategy and the associated registry offering. You will also manage a small portfolio of named customers. What you learn about their priorities, and the obstacles they encounter, will inform your recommendations to the Director and Product Management.

Key Responsibilities

Market Insights and Registry Strategy

• Lead research into customer needs, commissioning priorities and competitor offerings. Recommend which markets and opportunities NEC should pursue, and explain the evidence and trade-offs behind your recommendations.
• Develop business cases for new or improved services, including likely demand, costs, pricing options and delivery implications. The Director sets strategic direction. Product Management owns the platform roadmap and uses your evidence to inform priorities.
Stakeholder Engagement and Registry Expertise

• Build relationships with medical societies, clinical registry leads, academic groups, healthcare providers and MedTech organisations. Develop proposals for partnerships where the parties share a clear purpose and can identify a benefit for participating registries.
• Advise customers and colleagues on how registry design, participation and data quality affect clinical audit, outcomes reporting and real-world evidence (RWE). Involve clinical, analytical and information governance specialists where a proposal needs their expertise.
• Engage with external stakeholders, such as key opinion leaders, healthcare providers, industry and regulatory agencies, to enhance the understanding of registries and to promote NEC.
• Interact and engage with our customers on a regular basis to ensure customer satisfaction with NEC products and services.
• Serve as an expert for registries across the business, enabling cross-functional teams in developing and supporting products and services in this sector.
Pre-sales and Commercial Support

• Work with Sales and Marketing to define who a new service is for, why they would choose it and how to take it to market. Contribute registry expertise to demonstrations, bids and proposals. Sales owns commercial negotiation and closure.
Customer Success and Account Management

• Own the relationship with assigned registry customers. Agree an account plan with each customer covering their priorities, measures of success, key stakeholders and upcoming decisions.
• Chair regular account reviews. Use evidence such as participating sites, data completeness or use of outcome reports to understand progress. Agree actions, owners and dates, and follow up with the customer.
• Represent customer priorities during onboarding and when issues arise. Delivery teams lead implementation, training and routine support. Coordinate escalations that put an agreed customer outcome or the relationship at risk.
• Identify renewal risks and opportunities to extend the relationship. Work with Sales on next steps and distinguish individual customer requests from needs that warrant investment across the registry portfolio.
Knowledge Sharing & Training

• Provide training and mentorship to team members and stakeholders on registry concepts and best practices.
Key Performance Indicators (KPIs)

• Quality of recommendations used in investment and roadmap decisions.
• Progress on agreed partnerships and contribution to qualified commercial opportunities. Sales holds the revenue target.
• Progress against agreed account objectives, adoption, customer feedback and timely action on renewal risks.
• Customer account retention.

Department: Registries
Function: Information Technology
Experience Level: Mid-Senior Level