Vice President, Product Management

Experian Health provides industry-leading solutions for revenue cycle management, identity management, patient engagement and care management.

The Vice President of Product Management, Patient Financial Experience "PFE" owns a large portfolio of products in Experian Health. This portfolio includes patient scheduling, patient estimates, patient payments, financial clearance, statements, charity care support, collections optimization, and a few other related capabilities. This leader will set the multi-year strategy, investment thesis, and P&L; accountability for a domain at the intersection of healthcare revenue cycle, consumer finance, and AI-driven automation. Reporting to the Chief Product Officer, you will manage a team of product managers and serve as the internal and external face of the PFE product portfolio.

Key Responsibilities

Strategy & Investment Thesis

• Define and own a differentiated multi-year product strategy that positions Experian Health as a category leader.
• Translate market dynamics, competitive intelligence, and customer insight into a prioritized and focused investment roadmap and innovation pipeline.
• Set the OKRs and roadmap for the portfolio, allocating investment across growth, optimization, and new opportunities.
• Contribute to portfolio P&L; performance - including revenue growth, margin, and retention - by partnering with Sales and Operations and supporting accountability for measurable outcomes.
• Partner with Finance, Sales, and Client Success to define pricing and packaging, model commercial performance, size new opportunities, and build the business cases that drive investment decisions.
Product Leadership

• Set the standard for discovery rigor, launch excellence, and post-GA optimization across a mix of mature revenue cycle tools and emerging AI-powered capabilities.
• Guide the portfolio through the full product lifecycle — from identifying high-impact bets to sunsetting products that no longer serve the market.
People & Organization

• Build, develop, and retain a high-performing PM organization that delivers on their OKRs and roadmaps.
• Ensure team maintains accountability and can align the organization behind prioritized backlogs covering all development work
• Ensure team can translate priorities into actionable work for the engineers and help coordinate dependencies and roadblocks.
• Ensure team measures and communicates outcomes and are effectively reprioritizing and realigning teams to drive aligned OKRs.
Market & Regulatory Fluency

• Become the internal and external face of the PFE portfolio, able to represent Experian Health with our most strategic customers and present at industry conferences.
• Maintain deep fluency in healthcare billing, consumer financial protection (CFPB, No Surprises Act, price transparency mandates), and charity care regulations.
• Anticipate regulatory and competitive shifts and translate them into portfolio positioning and product requirements before they become reactive obligations.

Department: Product Management
Function: Information Technology
Experience Level: Not Applicable