Customer Service Representative

Job Title: Customer Service Employee

Duration: 5 months

Location: Princeton NJ 08536

Pay Rate: $25.00/hr

Shift:1st shift Monday - Thursday 8:30-5pm with 45 mins/lunch Friday 8:30 - 3:45pm with 45 mins/lunch

Education: Bachelor degree preferred. Equivalent experience may be considered in lieu of Diploma

Top 3 skills: Organization, Problem Solving, Communication

Interview Process: Teams and In Person

Key Responsibilities:

• Manage and take ownership of customer accounts through the order fulfilment cycle.
• Receive/process purchase orders, confirm pricing, inventory, shipping information and generate invoices.
• Work closely with clients to obtain client forecast and enter in SAP.
• Process customer complaints/inquiries related to returns, credit requests and non-conformances. Liaise with appropriate teams to resolve timely.
• Build customer intimacy and optimize customer care by continuously capturing relevant information on customers, products, processes and systems.
• Maintain professional relationships with internal stakeholders: ex. sales team.
• Monitor relevant indicators (KPI) that measure the level of service/OTIF and propose related action plans for service improvements.
• Proactively seek innovative ways to enhance customer’s satisfaction and improve operating inefficiencies (eliminate non-value adding tasks).
• Provide backup coverage for team members when needed.
• Minimal travel required.
Requirements:

• Bachelor’s degree preferred. Equivalent experience may be considered in lieu of Diploma
• Proficiency in MS Office, including Excel, Word and Outlook is required.
• Minimum 1-3 years prior experience in customer service, business-to-business (B2B).
We value:

• Diversity, Inclusiveness, and Belonging
• Experience with SAP platform is preferred.
• Strong negotiation, problem solving skills, and detail oriented are essential.
• Demonstrated ability to work both independently and within a team environment.
• Excellent organizational, verbal, and written communication skill.
 

We offer:

• High Challenge and High Reward Environment
• Entry to exciting and inspiring world of perfumes and taste
• Culture that values diversity where people are at the heart of the company
• Opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives

Function: Customer Service
Experience Level: Mid-Senior Level