Adoption Manager

About the Role: 

As the Adoption Manager for Altium specific products, you will be responsible for developing and executing customer adoption strategies that help enterprise customers successfully adopt, expand, and realize value from these products.

You will work closely with Sales, Customer Success, Product, and Technical teams to understand customer needs, identify adoption barriers, and develop tailored adoption plans. Through customer enablement, training, adoption programs, and data-driven engagement, you will help customers integrate products into their day-to-day workflows and drive sustained product usage and long-term customer value.

Key Responsibilities:

1. Customer Adoption Strategy & Execution

• Develop and execute customer adoption strategies and plans for Altium specific products, supporting customers from initial onboarding through broader adoption and ongoing usage.

• Understand customers' business needs, workflows, and adoption challenges, and develop tailored adoption approaches accordingly.

• Identify potential barriers to adoption and coordinate appropriate resources and actions to address them.

• Continuously improve adoption programs based on customer feedback, product usage, and business needs.

2. Customer Enablement & Training

• Design and deliver customer enablement programs, including webinars, workshops, training sessions, product demonstrations, and other educational resources.

• Help customers understand how to effectively incorporate Altium specific products into their existing workflows and maximize the value of the product.

• Work closely with Product and Technical teams to ensure that training and enablement content is accurate, practical, and aligned with product capabilities.

• Develop scalable enablement materials and best practices to support customers at different stages of adoption.

3. Customer Success Stories & Best Practices

• Identify and develop customer success stories, use cases, and adoption best practices.

• Capture customer feedback and adoption learnings, and share insights with relevant internal teams.

• Support customer-facing activities, workshops, webinars, and industry events to demonstrate product value and successful adoption practices.

• Support account growth initiatives through adoption of advanced features and adjacent Altium solutions.

• Contribute to retention, renewal, and expansion objectives through successful adoption outcomes.

4. Adoption Data Analysis & Optimization

• Track and analyze key adoption indicators, such as product usage, user engagement, feature adoption, customer satisfaction, and retention.

• Identify usage trends and adoption gaps and develop targeted actions to improve customer engagement.

• Use customer insights and adoption data to continuously optimize adoption strategies and programs.

• Provide regular insights and recommendations to internal stakeholders based on customer adoption performance.

5. Cross-functional Collaboration

• Partner closely with Sales, Customer Success, Product, Marketing, and Technical teams to drive successful customer adoption.

• Coordinate internal resources to address customer challenges and support successful implementation and ongoing usage.

• Act as a bridge between customers and internal teams, bringing customer feedback, adoption challenges, and product needs back to relevant stakeholders.

• Contribute to scalable adoption processes and best practices for the Altium specific products business.

Function: Manufacturing
Experience Level: Mid-Senior Level