LOT Lead - Service Management
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Job Description
Roles & Responsibilities :
Own end-to-end delivery and product management of ServiceNow products, AI development and Strategic ITSM initiatives.
• Be accountable for service levels (SLAs, availability, user satisfaction), and drive AI use cases from proof of concept to rollout within AI governance and security requirements.
• Lead the receiving teams through the service transition: knowledge transfer, reverse shadow, readiness sign-off and hyper care.
• Lead, hire and develop team leads, developers, L2 engineers and contractors, building India as a ServiceNow and AI competence center.
• Manage the contracting partner, budget and stakeholders, reporting delivery, service and financial status to the tribe lead.
Requirements
Function: Information Technology
Experience Level: Associate