[Internship] Customer Service Intern
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Job Description
Customer Support Operations
• Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes
• Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations
• Contribute to a professional, collaborative, and customer-centric team environment
Performance & Process Support
• Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations
• Document recurring issues, process gaps, and customer pain points
• Support the implementation of corrective actions
• Provide reliable operational input for reporting, analysis, and continuous service improvement
Requirements
Function: Manufacturing
Experience Level: Internship