投诉主管（供应商质量）_DCCB

1) Quality Complaint Handling 质量投诉处理

• Confirm, register and follow up on quality issues of purchased materials in the plant; lead the complaint handling process to ensure complaint completeness and content accuracy.

  确认、登记并跟踪厂内采购物料质量问题；主导投诉处理流程，确保投诉完整率与内容准确性。

• Maintain timely and accurate SAP data updates for complaint records.

  及时、准确地维护SAP中投诉记录的数据更新。

2) Team Management 团队管理

• Lead and develop a team of 5 engineers; assign tasks, monitor performance and build capability.

  带领并培养5人工程师团队；分配任务、监控绩效、提升团队能力。

• Manage third-party personnel within the department to improve per-capita efficiency.

  管理部门内部第三方人员，提升人均效率。

3) 8D Process Management 8D流程管理

• Require suppliers to submit 8D reports per defined cycle; track and verify effectiveness of corrective actions.

  按周期要求供应商提交8D报告；跟踪并验证纠正措施的有效性。

• Apply 5-Why analysis to drive root cause identification.

  运用5-Why分析方法推动根因识别。

4) Risk Material Containment 风险物料围堵

• Collaborate with SQE team to identify, segregate, seal, rework and sort risk materials in-plant and at supplier sites.

  配合SQE团队对厂内外风险物料进行识别、封存、返修和筛选。

• Assist suppliers in completing risk-batch part assessment and containment as quickly as possible; adopt fast and effective measures to reduce the outflow and usage of risk parts, and minimize losses for suppliers, PKP and customers.

  协助供应商尽快完成风险批次零件评估和围堵；采取快捷高效的措施，减少风险零件的流出与使用，减少供应商、PKP及客户端的损失。

5) Cost Collection & Claim 费用收集与索赔

• Collect costs across all stages (containment, sorting, rework, logistics, etc.) and launch supplier claim processes.

  收集各环节费用（围堵、筛选、返修、物流等）并对供应商启动索赔流程。

6) Process Improvement & HSE 流程优化与HSE

• Continuously improve complaint and claim processes to increase efficiency.

  持续完善投诉与索赔流程，提升效率。

• Ensure compliance with company safety and environmental safety requirements.

  确保符合公司安全与环境安全要求。

Function: Quality Assurance
Experience Level: Associate