Director, Sales (Enterprise/Strategic)

We are seeking a seasoned and transformational Sales Director (RVP) to lead a Strategic Sales Team for the Americas, focused on the fastest-growing sales segment at Freshworks. This leader will be responsible for delivering aggressive top-line revenue growth by driving new and expansion business through the implementation of scalable, repeatable, structured go to market processes.

Key Responsibilities:

• Reporting to the VP of Enterprise/Strategic Sales for North America, you will ensure strategic sales strategy is successfully implemented across the region, delivering regional financial target attainment. You will build and lead a team of high performing Account Executives known for closing large deals and consistently exceeding quotas.
• Set and execute an aggressive customer acquisition strategy that will accelerate new business revenue growth.
• Execute complex sales cycles with CXOs, leveraging executive presence to access, accurately identify and understand the key buying influencers pertaining to an opportunity.
• Evangelize a business impact and value outcome provocative point of view translating into positioning Freshworks as an AI-led platform transforming innovation and cost reductions. Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts
• Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
• Articulate Freshworks' value proposition clearly and effectively. Understand competitive landscape
• Coach, mentor, and attract talent who exude leadership traits and skills.  These account executives will lead cross-functional partners (CSMs, BD, Partners, Solutions Consultants, and Freshworks extended team members and executives) in building their territory plans and exceeding their annual goals through an aligned territory strategy
• Identify new opportunities, winning large pursuits with strategic customers, creating end-to-end sales life cycle, direct and through the field.
• Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions
• Ensure internal processes are followed, including the team's adherence to tracking customer and transactional information in CRM systems and other sales and operational processes. Define new processes to increase overall productivity and forecast accuracy.
• Travel to company, customer and partner events 2x/month
Key Outcomes

• ASP of segment/region has grown 25% YoY
• Over 80% of team has achieved their annual target and thriving on the team
• Cross-functional partners are aligned and contributing towards segment/region strategy

Function: Other
Experience Level: Director