Director of Operations

As Director of Operations, you will play a key leadership role in the day-to-day management and overall performance of our dual-branded Radisson Hotel & Conference Centre London Heathrow and Radisson RED London Heathrow.

With a combined 895 bedrooms, a high-volume Food & Beverage operation and extensive Meetings & Events facilities, this is a complex, fast-paced environment requiring strong operational leadership, commercial awareness and the ability to manage multiple priorities.

Working closely with the General Manager, you will lead and support the hotel's Heads of Department, ensuring operational excellence, commercial performance and an exceptional guest experience across both brands.

This is an exciting opportunity for an experienced hotel operations professional who is ready to take ownership of a large-scale operation and further develop their leadership career, with the potential to progress towards a General Manager position.

What You'll Do

• Lead hotel operations: Oversee the day-to-day operation across both hotels, ensuring departments work collaboratively and consistently deliver operational objectives.

• Lead and develop Heads of Department: Build strong working relationships with senior department leaders, providing direction, coaching and support while encouraging accountability and teamwork.

• Drive commercial performance: Take ownership of operational and financial performance, monitoring budgets, P&L;, revenue opportunities and departmental profitability to achieve business targets.

• Oversee high-volume operations: Ensure the effective management of a complex hotel environment, including high occupancy, large groups, corporate business and extensive Meetings & Events activity.

• Drive Food & Beverage performance: Work closely with the Food & Beverage Manager and Executive Chef to maximise profitability, maintain quality standards and ensure efficient F&B; operations.

• Ensure operational excellence: Monitor service delivery, operational standards and guest satisfaction, identifying opportunities to improve efficiency and overall performance.

• Manage operational challenges: Take ownership of complex operational issues, make sound decisions under pressure and ensure effective solutions are implemented.

• Maintain compliance and administration: Ensure all required documentation, operational reporting, incident records, due diligence and compliance procedures are completed accurately and within deadlines.

Function: Analyst
Experience Level: Not Applicable