Senior Research Specialist

RESPONSIBILITIES 

• Responsible for the day-to-day execution of tasks within the GCC, ensuring timely, accurate, and high-quality support to the Client Servicing teams. 

• Maintain comprehensive knowledge of all processes and activities executed within the hub, serving as the primary point of expertise and ensuring continuity, consistency, and operational excellence. 

• Lead knowledge transfer initiatives for all transitioned tasks, ensuring successful handover, documentation, stabilization, and long-term sustainability of processes. 

• Manage work allocation, resource planning, and delivery timelines, ensuring effective prioritization of tasks, optimal utilization of team capacity, and timely completion of assignments. 

• Provide proactive coordination and communication with internal stakeholders, ensuring alignment on priorities, requirements, project status, risks, and operational challenges. 

• Demonstrates a high level of attention to detail when reviewing data, reports, templates, and other project deliverables. 

• Execute day-to-day operations and tasks 

• Create and set up reporting templates accurately, prepare initial report structures and templates for efficient and accurate data population. 

• Should have strong focus on quality with ability to identify quality or data-related issues, investigate the root cause, and take appropriate action.  

• Propose optimizations and efficient solutions on project and processes. 

• Identify process improvements across upstream and downstream workflows 

• Collaborate with global stakeholders and internal teams to clarify requirements and resolve issues 

• Automate routine status reporting using AI and identify opportunities where AI can be further leveraged 

• Ability to work independently while also collaborating effectively with team members 

• Ability to manage multiple priorities and meet tight deadlines 

• Open to work in US timing

Function: General Business
Experience Level: Mid-Senior Level