Head of Solution Engineering, Americas

Freshworks is seeking a Senior Solution Engineering Director. This is a strategic role. How will you be successful in this role?

• Growth-Oriented Leadership: Come help cultivate a culture of trust, accountability, and continuous learning where teams feel empowered to challenge ideas, innovate, and contribute to strategic decisions.
• Vision & Strategy: Demonstrate executive-level strategic thinking with the ability to translate business objectives into scalable execution plans. Comfortable navigating ambiguity while leading organisational change.
• Customer-Centric Mindset: Champion the voice of the customer by establishing customer-focused goals, leveraging feedback to influence product and go-to-market strategy, and ensuring Solution Engineering is a strategic differentiator throughout the customer lifecycle.
• People-First Leadership: Invest deeply in developing leaders and high-performing teams, building strong succession pipelines, and fostering cross-functional partnerships. Recognized for attracting, developing, and retaining top talent while creating an inclusive, high-performance culture.
• Operational Excellence: Balance strategic leadership with disciplined execution. Effectively delegate operational responsibilities to develop leaders while maintaining focus on organisational alignment, business outcomes, and continuous improvement.
Who You Are

We welcome leaders from all backgrounds who bring varied perspectives and experience. You are a collaborative leader who values inclusivity, clear communication, and empathetic management. Whether you have followed a traditional leadership path or a unique professional journey, you bring practical problem-solving skills, a focus on team development, and a commitment to achieving goals together.

How will you be a success in this role and what does success look like?

This individual should be viewed as a strategic business leader who can elevate the Solutions Engineering function into a competitive advantage, aligning technical excellence with commercial outcomes while building an environment where exceptional talent thrives.

Function: Other
Experience Level: Director