SR TECHNICAL CONSULTANT – OPLEAD AND SERVICE MANAGEMENT - 36519
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Job Description
Support the Global Operational Lead and Service Manager in reliable end-to-end operations, SLA compliance, issue resolution, service improvement, stakeholder communication, and L3 transitions.
2. Main Responsibilities
• Support the Global Operational Lead and Service Manager; maintain accurate CMDB, ITOM, and Support Concept documentation.
• Report on ITSM ticket and SLA KPIs; own lifecycle issues and escalations, improving service quality and customer satisfaction.
• Act as SPoI for GE and the Global Operational Lead on downtime, maintenance windows, and improvement plans.
• Coordinate L3 transitions for new or changed solutions, support and stabilization with functional/technical teams, and support-development knowledge transfer.
Additional Position Context
Main Projects and Challenges:
• Ensure reliable operations with the Global Operational Lead and Service Manager through accurate CMDB/ITOM, SLA and KPI monitoring, and issue resolution.
• Improve service quality, customer satisfaction, and L3 readiness through stakeholder communication and support-development knowledge transfer.
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Requirements
Function: Information Technology
Experience Level: Not Applicable