Engineer (ServiceNow Administrator)

NielsenIQ

full-time mid Pune, MH, India · More jobs in Pune, Maharashtra, India

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Job Description

• Design and develop solutions across the ServiceNow AI Platform
• Configure core capabilities (e.g ITSM, CSM, Now Assist, Employee Center, ITOM)
• Build reusable, scalable components using out of the box functionality
• Minimise customisation and avoid introducing technical debt
• Support integrations and automation changes
• Creating and maintaining automated workflows using Flow Designer. Create and maintain scripts, business rules, UI policies.
• Create and maintain technical knowledge documentation to support platform operations
• Working with stakeholders to gather requirements and translate them into technical solutions.
• Coordinate delivery with requesters and technical teams for testing, deployment, and follow-up of sprint items.
• Provide adhoc day-to-day ServiceNow operational support and maintain timely response handling for incidents and requests.
• Attend weekly Daily Stand Ups, GCAB, Sprint Planning and other team meetings
• Ensure all changes are properly raised through the change-management process
• Ensure the ServiceNow platform is reviewed and planned for upgrade to the latest supported release, including impact assessment, testing, deployment coordination, and post-upgrade validation.
• Work collaboratively as a team, maintain mutual respect, and support colleagues to deliver a positive and professional working environment