Learning Platform & Customer Education Administrator
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Job Description
Role Overview
We are seeking a Learning Platform & Customer Education Specialist to support and scale our Skilljar LMS platform. This role will own day-to-day administration, optimization, and reporting while partnering with stakeholders to deliver customer education programs. This is an ideal opportunity for someone with strong LMS experience who is excited to learn and manage Skilljar.
Key Responsibilities
• LMS Platform Administration: Manage Skilljar, user provisioning, permissions, course setup, learning paths, certifications, governance standards, and end-user support.
• Content & Program Operations: Upload and maintain content, support onboarding, product education, and certification programs.
• Reporting & Analytics: Track learner engagement, course completion, adoption trends, and provide insights.
• Integrations & Systems: Support Microsoft Dynamics, Gainsight, and other platform integrations.
• Cross-Functional Collaboration: Partner with Customer Success, Product, and Enablement teams.
Requirements
Function: General Business
Experience Level: Mid-Senior Level