Senior Machine Learning Engineer
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Job Description
We are looking for a Senior Machine Learning Engineer to design, build, and maintain enterprise-grade GenAI and agentic AI capabilities for ServiceNow CRM. The role spans product innovation, customer enablement, and production reliability.
Key Responsibilities
• Design, develop, and enhance GenAI capabilities, AI Agents, and autonomous AI Specialists.
• Own full-stack feature development from design and implementation through testing, deployment, and production support.
• Drive enterprise customer enablement, including solution design, configuration, integration, troubleshooting, and go-live readiness.
• Own product stabilization, defect resolution, ongoing maintenance, and support escalations.
• Improve scalability, reliability, performance, and quality of production AI capabilities.
• Collaborate with Product, Platform, Evaluation, Architecture, and Industry teams to deliver customer-ready solutions.
• Adopt AI-first engineering practices to improve development efficiency and quality.
Requirements
Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable