Team Member - Production

Roles & Responsibilities

• Receive, process, and coordinate customer inquiries, claims, and orders across phone, electronic, and written channels.
• Record and manage returns, credit notes, delivery claims, and maintain records in SAP while ensuring compliance with legal retention requirements.
• Support pharmacy sales operations by addressing complaints, clarifying inquiries, and transferring service orders into the SAP system.
• Manage advertising campaigns, organize mailings to pharmacies, and assist external call center agents in completing orders.
• Maintain and update customer data, analyze rebates, track unpaid invoices, and resolve account clarifications for dispensing chemists.
• Prepare evaluations from CRM systems, analyze trends, and provide actionable insights to drive better decision-making.
• Check orders for solvency and profitability, convert non-profitable orders, and manage customer accounts effectively.
• Ensure excellent customer service through collaboration with product managers, pharmacy sales force, and internal departments.
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Function: Other
Experience Level: Mid-Senior Level