Operation Head of Bosch China Training Center

Bosch Group

full-time executive Shanghai, Shanghai, China · More jobs in Shanghai, Shanghai, China

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Job Description

Role Purpose

As Operation Head of Bosch China Training Center, you will lead the team and be accountable for center operations, delivery quality, budget and cost efficiency, customer satisfaction, team capability, and enablement solutions across Bosch China. You will champion breakthrough AI applications in learning, cultivate deep advisory partnerships with Business, integrate seamlessly with the Talent Development (TD) team, and build a high-performing, customer-centric organizational enablement ecosystem.

Key Responsibilities

1. Lead Training Center Operations & Delivery Excellence

Own the center’s operating model and annual operating plan. Translate the learning portfolio into operational plans, and manage capacity, scheduling, faculty and vendor deployment, venue and platform operations, and end-to-end delivery. Set service standards and SLAs; track KPIs such as utilization, cost per delivery, quality, satisfaction, and ROI. Drive process standardization, cost efficiency, and compliance, running the center as an internal service provider with clear accountability for quality and value.

2. Lead Business Solution Partnering

Position the team as a trusted learning partner to business units. Lead organizational diagnostics, capability reviews, and executive interviews to identify root causes. Co-create customized business solutions—strategy workshops, action learning, team coaching, and change enablement—with measurable business outcomes.

3.Connect Talent Management & Organization Culture

Partner with Talent Development and HR leaders to integrate Strategy – Program – Delivery. Jointly drive leadership pipelines, succession planning, HiPo journeys, new manager transition, coaching, and mentorship. Embed talent and culture priorities into curriculum, faculty, and metrics to create a closed loop of Assessment – Learning – Practice – Evaluation, reinforcing a culture of innovation, accountability, and customer centricity.

4. Drive the AI & Learning Technology Agenda

Set direction for AI/GenAI and learning-technology exploration. Scale AI literacy and GenAI upskilling initiatives with cross-functional partners. Ensure compliance with data privacy, ethics, and Bosch AI governance standards.

5. Lead, Coach & Build the Team and Ecosystem

Lead, coach, and develop the team through clear priorities, delegation, performance management, and developmental feedback. Build team capability and succession. Optimize the internal trainer/facilitator ecosystem—selection, certification, Train-the-Trainer, tier progression, and incentives. Manage strategic vendor, business school, and certification-body relationships, and drive cross-divisional knowledge sharing and best-practice scaling.