Customer Success Manager, Korea

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

About The Role

We’re looking for a Customer Success Manager to support and grow Notion’s enterprise customers in Korea; one of our most strategic markets globally.

As a CSM, you will own the post-sales success of a portfolio of customers, acting as a trusted advisor who helps organizations drive meaningful adoption, realize business value, and scale their use of Notion over time. You will partner closely with AE, SE, Support, and regional/global CSMs to deliver a consistent, high-quality customer experience.

This role is well-suited for someone who is comfortable operating in complex enterprise environments, navigating multiple stakeholders, and balancing customer advocacy with business impact.

What You'll Achieve

• Drive AI-powered workflow transformation, measurable value realization, and renewals across a portfolio of named accounts.

• Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.

• Lead structured discovery and hands-on AI workshops to design, prototype, and scale workflows that solve meaningful business problems.

• Develop and execute joint success plans that align customer objectives, adoption milestones, and measurable business outcomes.

• Own renewal readiness and partner with AEs on renewal and expansion strategy.

• Become a trusted product and workflow expert who can translate Notion’s AI, integration, and developer capabilities into measurable business outcomes.

• Strong discovery and problem-framing skills, with the ability to uncover business challenges, map workflows, and translate them into actionable solutions.

Skills You'll Need to Bring

• 3+ years of experience in Customer Success, AI Solutions Consulting, or another customer-facing role at a fast-growing B2B SaaS company. Candidates with a software engineering background should also demonstrate meaningful customer-facing or consulting experience.

• Experience managing complex B2B customers with multiple stakeholders and decision-makers

• Strong discovery and problem-framing skills, with the ability to connect product capabilities to business outcomes

• Comfort operating in ambiguous, fast-changing environments and creating structure

• Strong cross-functional collaboration skills, particularly with Sales

• Native-level Korean and business-level English proficiency

Nice to Haves

• You are a power user of Notion

• A technical or developer-adjacent background, with the ability to work hands-on with workflows, AI tools, integrations, or developer capabilities and engage credibly with engineering and IT stakeholders.

• Experience conducting structured customer discovery using design thinking or consulting-style problem framing

• You've been a first or early hire at a fast growing start up

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A Note on AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Department: Customer Success