Lead, Cloud Operations Engineering

Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases, and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.

We are looking for a Lead with strong technical leadership experience as well as technical depth who is looking to collaborate closely with Cloud Operations Engineering Management in building and maintaining a high-performing team that delivers high quality outcomes while fostering psychological safety and professional growth. 

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

Core responsibilities

• Team leadership: partner with and assist COE Management with the tasks of providing ongoing technical feedback to engineers, support their growth and creating an inclusive team environment

• Execution and delivery: play a key role in guiding team members through project deliverables ensuring high quality outcomes while also assisting in meeting or resetting timelines when required

• Time management: between assisting team members with day to day tasks ranging from incident to project management

• Cross-functional collaboration: work closely with Product, Technical Services and R&D to surface team’s pain points and drive alignment with the goal of providing an excellent user experience to the end customer

• Coordinate with Lead counterparts within Cloud Operations as well as Technical Services to ensure our uptime guarantees to the MongoDB Atlas customer base

• Assist and collaborate with the team on scoping, designing, deploying and ongoing maintenance of systems that focus on reducing mean time to resolve customer incidents

• Detect opportunities for streamlining the team’s day to day work by introducing and implementing opportunities for automation or time saving tooling

• Coordinate and participate in weekly on-call rotation, where you will handle short term customer incidents

Requirements

• Strong leadership skills, with hands-on experience in similar roles working in small to mid sized Engineering Teams in a rapid-growth environment 

• Strong diagnostic/troubleshooting process, with significant experience troubleshooting end-to-end technical issues in production environments

• Experience supervising, leading and monitoring progress of Software Development projects

• Patience, empathy, and a genuine desire to help others

• Excellent communication skills, both written and verbal

• Ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time

• Experience with being an oncall DevOps, SRE, or Cloud Operations engineer

• Expertise with Linux system administration and networking technologies

• Knowledge of database and distributed system operations and concepts

• Knowledgeable about a wide range of web and internet technologies

• Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

• Experience in monitoring, system performance data collection and analysis, and reporting

• Capability to write programs/scripts to solve both short-term systems problems and long term strategic objectives for the Atlas product

• A CS/CE degree or equivalent experience

• At least 2 of the following programming languages: Java, Go, Python, Typescript

• A keen interest in learning new skills and competencies

Expectations and success profile:

• Deliver strong results through the team, not just through individual output

• Raise the team’s performance and efficacy while coaching and working alongside the team members

• Create clarity in ambiguous situations while also keeping stakeholders aligned

• Partner with the Cloud Operations Engineering regional Manager in ensuring operational minimums are met, high technical quality is maintained and the team operates within realistic and reasonable workload parameters

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273493472

Department: Cloud Operations