Associate General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As an Associate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings. 

What You'll Do:

• Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.

• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.

• Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.

• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.

• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.

• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.

• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree.

• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.

• Savvy and tactful communicator: you intuitively find the right tone in every situation.

• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.

• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.

• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.

• Problem solver; you don’t accept the status quo and are always looking for creative solutions.

• Based in the Baton Rouge, LA area or willing to relocate.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

• Salary Range: $80,000 - $110,000 / year.

• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Department: Field Operations