Junior Executive, Retail (Operation)
Job Description
The Junior Executive, Retail (Support) is responsible for overseeing daily retail operations across West Malaysia, ensuring operational efficiency, resolving issues, and coordinating with cross-functional teams. The role also supports retail expansion, develops SOPs, analyzes operational performance, and drives continuous process improvements to enhance service quality and productivity
Job Responsibility
•
Lead and guide Retail Operations team for West Malaysia
•
Manage and monitor daily operations of Retail operations for West Malaysia.
•
Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia.
•
Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
•
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
•
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
•
Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
•
Develop and test new operational processes on new services.
•
Pivotal roles in any Retail expansion projects in West Malaysia
•
Supporting roles in any new projects involving the Retail team.
•
Develop Standard Operating Procedures (SOP) for any Retail team-related process
Requirements
•
Bachelor’s degree in Logistics or Business (Preferred)
•
Minimum 2 years’ experience in logistics management or coordination.
•
Proficiency in Microsoft Office programs especially in Excel and Google Drives.
•
Personable and a good communicator in both written & oral English. Other language skills will be a plus.
•
Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible
•
A strong sense of ownership in his/her roles and scopes
Requirements
Department: Operations
Team: Operations Support Administration