Customer Success Associate - US
Job Description
Position Overview
● Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.
● Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
● Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
● Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
● Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
● Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
● Serve as the single point of contact for all students queries and concerns
Requirements
● 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
● Experience building out and tracking information in Excel and/or data collection.
● Experience working in operations, performance coaching, and/or program management is a plus.
● Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)
Requirements
Department: Operations
Team: Customer Success Management