Experience Director

Salary Range:  $140K - $150K plus  $4k annual bonus for top performance. With top performance, you are also eligible to become a shareholder in our company and earn equity. 
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.
Location: New York City, NY located at One Liberty Plaza 
Work Hours:  Monday-Friday anytime between the hours of 8:00am - 6:00pm with flexibility required to support events. 
Reports to: Director of Client Delivery 
 
Your Mission: 
Your mission is to own the strategy, integration, and execution of the building experience and asset performance at One Liberty Plaza.. You will lead the pre-opening phase, oversee the eventual launch and evolution of the amenity spaces, and bring programming, operations, and partnerships together into one cohesive, hospitality-driven experience. Through strong leadership and collaboration, you will build a connected, high-performing community that delivers measurable value to tenants, ownership, and the asset.
 
Your Focus: 
As the ultimate curator of the site, you are responsible for fueling connection and productivity by leading with a "house proud" mentality. You prioritize clearing the way for your team and tenants alike, ensuring that every operational detail is managed end-to-end so that the complex machinery behind the scenes remains invisible to the guest. In this fall’s pre-opening phase, you are the face of hospitality for high-stakes moments—proactively welcoming VIP guests, leading leasing tours, and establishing the foundational tenant relationships that will define the building’s future.
 

Outcomes You’ll Deliver:

• Strategic Partnership: Serve as a strategic partner to property management, aligning Playbook teams and facilities teams to ensure seamless daily operations and execution in support of asset objectives.

• Asset Strategy Execution & Tenant Experience: Own and execute the building's asset and experience strategy, leveraging amenities, in-suite programming, and services to drive leasing velocity and tenant retention.

• Leasing & VIP Support: Act as the primary hospitality lead for prospective office and retail tenants, including coordination of access, F&B;/gifting, and maintaining up-to-date knowledge of the asset and local area.

• Tenant Onboarding: Lead the tenant onboarding experience to ensure full integration across all spaces and services from day one.

• Stakeholder Integration: Act as the cross-functional leader responsible for integrating F&B; operators, key partners, and retail tenants into the amenity program.

• Relationship Building & Reporting: Build trusted, long-term relationships with ownership, leasing, and tenants. Deliver clear reporting that demonstrates impact and value.

• Operational Standards: Conduct daily walkthroughs to ensure the standards of the environment are upheld and that all work is performed in a professional, tenant-focused manner.

Requirements:

• 5+ of experience in hospitality, workplace experience, amenity operations, event programming, or community-led environments, with exposure to commercial real estate strongly preferred.

• Demonstrated experience leading high-performing teams.

• Experience fully owning and managing budgets, and interpreting financial performance to inform operational and strategic decisions.

• Proven experience creating and presenting operational and financial reporting that summarizes key metrics, trends, and business impact.

• Proficient in corporate communication technology such as Google Suite and Slack.

• Comfortable using new and evolving technology systems for membership management.

• Confidence using marketing tools like Marq, Canva, or templated platforms.

• Experience working cross-functionally with internal teams and external partners to deliver high-touch, well-executed experiences.

• Comfort operating in a fast-paced, evolving environment with a high degree of ownership, autonomy, and accountability.

Key Competencies:

• Exceptional Hosting: A track record of anticipating needs, exceeding service expectations, and making thoughtful decisions that balance hospitality and operational realities.

• Ownership & Entrepreneurial Mindset: Taking full ownership of outcomes, operating effectively with minimal supervision, and making proactive decisions when launching or scaling programs .

• Organization & Removing Friction: An expert at managing multiple priorities and creating structure in fast-paced environments to support the team and tenants.

• The "Swan" Under Pressure: The ability to navigate complex, high-profile escalations with poise, solving problems in real-time to ensure the guest experience remains seamless.

Department: Host Team
Team: New York Opportunities