Customer Success Manager (Dental RCM)
Job Description
Location - Ahmedabad, Gujarat (Onsite)
Shift Timing
Night Shift – 06:30 PM IST to 03:30 AM IST
About the Role
• We are seeking an experienced Customer Success Manager (CSM) with a strong background in Dental Revenue Cycle Management (RCM) to manage client relationships, ensure operational excellence, and drive customer satisfaction.
• The ideal candidate will act as the primary point of contact for dental practice clients, ensuring seamless service delivery, issue resolution, and continuous process improvement.
Key Responsibilities
• Serve as the primary relationship manager for assigned dental practice clients.
• Ensure successful execution of Dental RCM processes and achievement of client KPIs.
• Coordinate with internal AR, Insurance Verification, Denials Management, Cash Posting, and Operations teams to resolve client concerns.
• Conduct regular client meetings, performance reviews, and business updates.
• Monitor account health, identify risks, and implement retention strategies.
• Analyze revenue cycle performance metrics and provide actionable recommendations.
• Handle escalations and ensure timely resolution of operational issues.
• Drive client satisfaction, retention, and long-term partnership growth.
• Collaborate with leadership teams to improve workflows and service delivery standards.
• Maintain detailed documentation of client interactions, action plans, and follow-ups.
Required Qualifications
• Minimum 5–6+ years of experience in Dental Revenue Cycle Management (RCM).
• Strong preference for candidates with end-to-end Dental RCM exposure.
• Candidates with significant experience in Accounts Receivable (AR), Denials Management, and Insurance Verification (IV) will also be considered.
• Excellent verbal and written communication skills with a neutral-to-US accent.
• Strong client-facing and stakeholder management experience.
• Good analytical, problem-solving, and troubleshooting abilities.
• Ability to manage multiple client accounts and priorities simultaneously.
• Comfortable working in a fast-paced, metrics-driven environment.
• Technical Requirements
• Hands-on experience with major Dental Practice Management and RCM software platforms.
Strong understanding of
• Accounts Receivable Management
• Insurance Verification
• Claims Processing
• Denials Management
• Payment Posting
• Revenue Cycle Analytics
• Experience working with US dental practices is highly preferred.
Preferred Skills
• Customer Success or Account Management experience within Dental RCM.
• Strong presentation and client communication skills.
• Ability to identify process improvement opportunities and drive execution.
• Experience working with US-based clients and teams.
What We Are Looking For
• A proactive, client-centric professional who can build strong relationships with dental practices.
• Someone who understands both operational Dental RCM workflows and customer success management.
• A candidate who can effectively bridge client expectations and internal operational teams to ensure exceptional service delivery.
Requirements
Department: RCM
Experience: 5-6
Posted: 2026-08-14T15:58:35.123Z