VOIP Support Specialist - Remote
Job Description
Responsibilities:
Provide Exceptional Customer Support:Interact with US-based clients to deliver high-quality support for Voice over Internet Protocol (VOIP) services.Address client queries, concerns, and technical issues via phone and other communication channels.
Ticketing Tools Management:Utilize ticketing tools to log, track, and resolve customer issues efficiently.Ensure accurate and detailed documentation of customer interactions and issue resolutions.
SaaS-Based Product Expertise:Demonstrate expertise in SaaS-based products, particularly in the realm of Voice over IP.Troubleshoot and resolve technical issues related to the SaaS platform.
Technical Proficiency:Possess a strong technical background to understand and troubleshoot complex VOIP and network-related problems.Collaborate with internal teams for issue resolution and escalation when necessary.
Communication Skills:Exhibit excellent verbal and written communication skills.Communicate technical information in a clear and understandable manner to clients with varying levels of technical expertise.
Customer Education:Educate clients on product features, best practices, and troubleshooting techniques.Provide guidance on optimizing the use of VOIP services.
Collaboration:Work closely with cross-functional teams, including development and engineering, to resolve escalated issues and contribute to product improvement.
Customer Education:Educate clients on product features, best practices, and troubleshooting techniques.Provide guidance on optimizing the use of VOIP services.
Collaboration:Work closely with cross-functional teams, including development and engineering, to resolve escalated issues and contribute to product improvement.
Qualifications:• Proven experience in a VOIP support role, preferably with US clients.
• Bachelor’s degree in a Technical field or equivalent work experience.
• Should be proficient in using ticketing tools for issue tracking and resolution.
• In-depth knowledge of VOIP technologies and SaaS-based products.
• Excellent verbal and written communication skills in English.
• Willingness to work night shifts to support US-based clients.
• Strong problem-solving skills with the ability to troubleshoot and diagnose technical issues.
• Ability to adapt to a dynamic and fast-paced work environment
Why Adit?
► We trust our people and offer completely remote opportunities. ► Flexible work schedules for better work-life balance.► Group of 550+ Agile, Smart and Dynamic IT Professionals.► Supportive and collaborative work environment. ► 5 days working company (Monday - Friday). All weekends are Off!► Great working and learning environment► Company Sponsored Insurance!
Requirements
Department: VoIP Support
Experience: 2
Posted: 2025-10-28T10:32:29.177Z