General Manager Operations
Job Description
Job Title: General Manager – OperationsCompany: Berkowits Hair & Skin ClinicLocation: Head Office (Extensive travel across clinic network)Reports To: Director / CEO
About the CompanyBerkowits Hair & Skin Clinic is a leading chain of advanced hair and skin treatment clinics with 46+ centers across India. The organization specializes in dermatology, cosmetology, hair restoration, and aesthetic treatments, delivering high-quality clinical outcomes and exceptional patient experiences.
Role SummaryThe General Manager – Operations will be responsible for end-to-end operational leadership of 46+ clinics, ensuring standardized processes, revenue growth, service excellence, compliance, cost optimization, and team performance. The role requires a strong multi-unit operations leader capable of driving performance across geographically dispersed centers.
Key ResponsibilitiesMulti-Unit Operations ManagementOversee daily operations of 46+ clinics across regions.Ensure SOP adherence and operational consistency across all centers.Drive clinic-level P&L; performance and accountability.Monitor key KPIs including revenue, conversion rates, ARPU, footfall, repeat ratio, cost control, and profitability.
Revenue & Business GrowthPartner with Sales and Marketing to improve conversions and patient acquisition.Identify underperforming centers and implement turnaround strategies.Optimize capacity utilization and treatment mix.Support expansion readiness for new clinics.
Service Excellence & Patient ExperienceEnsure superior patient journey standards across all touchpoints.Monitor patient satisfaction metrics and grievance resolution.Standardize customer engagement practices across clinics.
Team Leadership & People ManagementLead Regional Managers, Cluster Heads, and Clinic Managers.Build a high-performance culture with accountability.Develop succession planning and leadership pipeline.Conduct regular performance reviews and operational audits.
Process & ComplianceEnsure compliance with medical, legal, and regulatory requirements.Implement operational audits and quality checks.Standardize inventory management and vendor control processes.Drive automation and ERP discipline across clinics.
Cost OptimizationMonitor clinic-level costs including manpower, consumables, rentals, and utilities.Improve EBITDA margins across centers.Negotiate vendor contracts centrally.
Reporting & StrategyPrepare monthly operational dashboards for leadership.Participate in annual operating plans and budgeting.Contribute to long-term strategic growth roadmap.
Candidate ProfileExperience: 12–18+ years of experience in multi-location operations.Experience managing 25+ outlets/centers/branches is mandatory.Industry experience can include Healthcare, Retail, Hospitality, QSR, Fitness, Diagnostics, or other large multi-unit formats.Strong exposure to P&L; management is essential.
EducationMBA / PGDM (preferred).Healthcare management exposure is an advantage.
Key CompetenciesMulti-unit leadershipStrong financial acumenData-driven decision-makingProcess orientationChange managementCrisis managementExcellent stakeholder managementHigh ownership mindsetCompensationCompetitive salary with performance-linked incentives and leadership-level benefits.
Interested candidates are requested to share their updated resume on 9821942300 or Jobs2@berkowits.in(Kavya)
Requirements
Department: Clinic Operations
Experience: 12 - 15 Years
Posted: 2026-08-21T10:28:03.537Z