Customer Engagement Executive

Job Title: Customer Engagement ExecutiveLocation: KolkataJob OverviewWe are seeking a motivated and confident Customer Engagement Executive to join our team. The role involves reaching out to clients/customers, providing information, addressing queries, and ensuring a positive communication experience. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to achieve set targets.Key Responsibilities· Obtaining and updating lists of individuals' contact details.· Recording all successful and unsuccessful attempts.· Make outbound calls to clients/customers as per the provided list.· Maintain and update call records in the database/CRM.· Achieve daily/weekly/monthly calling and conversion targets.· Build and maintain positive relationships with customers.· Escalate unresolved issues to the appropriate department.Requirements· Minimum 1 years of experience as a caller, telecaller, or in a similar role (freshers may also apply if applicable).· Excellent verbal communication skills in [English/Hindi/Bengali].· Good listening skills and ability to handle objections professionally.· Basic computer knowledge (MS Office, CRM tools, data entry).· Ability to work independently and as part of a team.· Target-driven with a positive attitude and customer-first approach.Preferred Skills· Prior experience in sales/customer service/telemarketing.· Multilingual ability will be an added advantage.Why Join Us?· Competitive salary with performance-based incentives.· Opportunity to learn and grow within the organization.· Supportive team culture and positive work environment.

Department: Project Management Office
Experience: 1-2
Posted: 2026-07-21T07:34:46.68Z