Marketplace Daily Operations Executive
Job Description
Marketplace Daily Operations Executive
We are looking to hire a Marketplace Daily Operations Executive who can manage daily seller account operations, sales analysis, order monitoring, tracking verification, account health metrics, and customer feedback across Amazon, Walmart, OnBuy, and other e-commerce marketplaces.Key Responsibilities
• Monitor daily sales performance across marketplaces such as Amazon, Walmart, OnBuy, eBay, and other platforms.
• Prepare daily, weekly, and monthly sales analysis reports.
• Analyze sales trends, order volume, product performance, and marketplace-wise performance.
• Check and manage hold orders, pending orders, delayed orders, and cancelled orders.
• Verify order tracking details and ensure tracking information is updated correctly on marketplaces.
• Monitor shipments to ensure orders are dispatched and delivered within marketplace timelines.
• Track and maintain key account health metrics such as:• ODR – Order Defect Rate
• VTR – Valid Tracking Rate
• OTDR / ODTR – On-Time Delivery Rate
• LDR – Late Dispatch Rate
• PCR – Pre-Fulfillment Cancellation Rate
• Negative Feedback
• A-to-Z Guarantee Claims
• Chargebacks and customer complaints
• Identify issues affecting account health and take corrective action on time.
• Monitor negative feedback and coordinate for feedback removal or resolution where applicable.
• Check A-to-Z claims, chargebacks, and disputes and prepare required responses.
• Coordinate with warehouse, logistics, customer support, and marketplace teams for order-related issues.
• Maintain proper records of order issues, tracking updates, claims, feedback, and account health actions.
• Ensure all marketplace SLAs are followed for shipping, tracking, delivery, and customer service.
• Highlight urgent risks related to account health, order delays, or poor seller performance.
• Support management with daily operational reports and actionable insights.
• Work proactively to avoid account warnings, performance drops, and marketplace penalties.
Requirements
Department: Operations
Experience: 0-1
Posted: 2026-06-16T10:15:42.397Z