Executive

Job Description
Job Title: Executive OperationsKey Responsibilities:1. Sales Order (SO) Checking: Verify customer sales orders for accuracy, material availability, and alignment with internal processes.2. Back Order Review: Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.3. Customer Communication: Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.4. Material Stock Transfer Coordination: Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.5. Purchase Team Follow-Up: Liaise with the purchase team to expedite procurement of materials that are short or urgently required.6. OTIF (On-Time In-Full) Maintenance: Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.7. Schedule Order Management: Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.8. Customer Complaint Closure: Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.Required Skills & Competencies:1. Strong knowledge of inventory and order management systems (SAP knowledge preferred)2. Effective communication and coordination skills3. Proactive in follow-ups and stakeholder management4. Attention to detail and problem-solving attitude5. Proficiency in MS Excel, Email writing, and ERP tools

Department: Operations
Posted: 2026-09-03T10:32:32.35Z