Manager, Implementation Consulting (IGT1)

Key Responsibilities:

Team Leadership & Configuration Oversight

• Establish a streamlined workflow to ensure tasks are being received and assigned to team members based on skills and capacity. 
• Utilize current project management tools to ensure status updates and client communications are seamless. 
• Lead a team of implementation consultants in configuring core treasury modules, including Cash Management, Payments, Financial Transactions + more
• Play a hands on-role providing expert guidance on building and managing data
• Oversee the preparation and integrity of bulk data templates (CSV/XML/JSON) managed by your reports.
• Manage the team’s partnership and collaboration with Professional Services colleagues globally and subject matter experts from other departments
Project Management

• Deliver the sold project at the margin goal by managing write-offs and staff assignments within the project budget
• Achieve a minimum of 50% personal billable utilization
• Achieve subscription bookings target as assigned per Semester
• Develop and manage delivery team(s) and ensure projects are completed on time, within budget and with the highest consistent quality
• Serve as project escalation point for your team’s clients to ensure high-quality deliverables, solutions and client management on projects
• Develop and maintain deep client contacts as assigned and serve as a trusted advisor
• Serve as a role model in project management, best practice sharing, proactive actions and creative problem-solving activities
Process Acceleration & Automation

• Drive the adoption of internal tools, scripts, and AI assistants (TAI, DUST etc.) across the team to improve delivery speed.
• Champion the creation and adaptation of automation templates for recurring treasury configurations. 
• Identify and implement systemic process improvements to enhance team-wide configuration and validation tasks.
• Ensure all team deliverables undergo quality checks and validation before being shared with customers and fellow team members.  
Testing, Validation & Customer Engagement

• Oversee the design of UAT datasets and test scenarios, acting as an escalation point for defect resolution
• Run functional checks on payment workflows, statement imports, and cash positioning logic.
• Collaborate closely with internal teams to ensure your delivery team is aligned on what needs to be delivered.  
• Ensure the delivery of clear configuration documentation and professional handovers by all team members.

Department: IGT1
Function: Customer Service
Experience Level: Mid-Senior Level