Duty Manager (Arabic Speaker)

We are currently seeking a Duty Manager to join our vibrant team. At Radisson Dubai Damac Hills, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Duty Manager you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Front Office Team.

• Ensure all guests are being treated in an efficient and courteous manner and that all Radisson standards are met
• Responsible for training, coaching and mentoring new joiners
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently in check
• Coordinate activities with other departments in order to facilitate increased levels of communications and guest satisfaction.
• Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experience
• Supervise the activities and the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property.
• Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards.
• Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team.
• Drives the Front Desk Up-selling Program
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
• Develop potential of others through training, coaching and development opportunities
• Takes an active role in ensuring that teams demonstrate and drive the Radisson Brand initiatives and deliver the brand Commitment.
• Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities 
• Maintain good communication and working relationships with all hotel departments
• Participates in developing new initiatives to enhance guest experience
• Work effectively with colleagues from different viewpoints, cultures and countries
• Assist the Director of Rooms to ensure a correct and smoothly operating department.
Compensation & Benefits

• Competitive salary package - AED 4,000 - 4,500
• Language Allowance - AED 350
• Service Charge Average - AED 700
• Accommodation and transportation provided (Al Khail Gate)
• Duty meals provided
• Medical insurance provided
• Annual leave and yearly flight ticket as per company policy
• Career growth opportunities within the organization

Function: Customer Service
Experience Level: Executive