Senior Research Manager, Customer Success

As a Senior Research Manager, you will serve as the primary owner of complex custom research programs for some of the world's most recognized brands. You will be responsible for independently leading research engagements from study design through final delivery, ensuring projects are executed with excellence while generating actionable insights that drive meaningful business decisions.

This role requires a strong combination of research expertise, analytical rigor, client management, and strategic storytelling. Senior Research Managers serve as the day-to-day leaders of their projects, partnering closely with Directors and Analysts while maintaining ownership of project execution, insight development, client communication, and overall delivery.

The ideal candidate is a highly organized and intellectually curious researcher with experience managing complex quantitative research studies. Experience supporting technology clients, longitudinal research programs, and/or brand tracking studies is highly desirable.

Key Responsibilities

Research Leadership & Project Ownership

• Serve as the primary owner and day-to-day leader of research engagements, managing all phases of project execution from kickoff through final delivery
• Independently lead multiple concurrent projects while ensuring timelines, budgets, quality standards, and client expectations are consistently met
• Proactively identify project risks, develop solutions, and navigate complex stakeholder environments
• Coordinate effectively with internal teams, international hub partners, vendors, and operational stakeholders to ensure seamless project execution
Research Design & Methodology

• Lead questionnaire development, survey design, sampling approaches, and overall study methodology
• Provide strategic guidance on research design to ensure studies deliver actionable and decision-oriented insights
• Manage and monitor fieldwork, data quality controls, and data processing activities
• Oversee project specifications and ensure research outputs meet the highest standards of quality and rigor
• Apply expertise across a variety of quantitative and qualitative methodologies, with experience in longitudinal studies and brand tracking considered a strong advantage
Analytics & Insight Development

• Act as a consultant providing clients with expert opinions on study design and results interpretation and leveraging appropriate business acumen to guide them through implications
• Lead the analysis and interpretation of complex data sets, identifying key trends, patterns, opportunities, and risks
• Translate research findings into compelling business narratives that address client objectives and support decision making
• Develop executive-level perspectives, strategic implications, and actionable recommendations
• Support ad hoc analytical requests through direct data interrogation and manipulation
• Demonstrate proficiency with SPSS and related analytical tools to efficiently execute data reviews, answer client questions, and conduct exploratory analyses
• Leverage AI-powered tools and emerging technologies thoughtfully and responsibly to accelerate workflows, increase productivity, enhance analytical depth, and improve the quality of research outputs while maintaining analytical rigor
Client Leadership & Communication

• Serve as the primary day-to-day contact for clients, building strong working relationships through consistent communication and outstanding service
• Lead client meetings, project updates, working sessions, and results presentations with confidence and professionalism
• Demonstrate exceptional executive presence and communication skills when presenting findings to senior stakeholders
• Translate complex research findings into concise, clear, and actionable recommendations tailored to business audiences
• Partner with Directors to increase the strategic value delivered to clients and identify opportunities to strengthen engagement
Storytelling & Deliverables

• Develop polished, executive-ready presentations, reports, and strategic recommendations
• Create compelling data visualizations and clear narratives that simplify complex research findings
• Ensure all deliverables are accurate, visually engaging, strategically relevant, and aligned with client needs
• Mentor junior team members on effective storytelling, analytical thinking, and research best practices
Team Leadership & Development

• Provide guidance and coaching to Associate Research Managers and Analysts
• Foster a collaborative environment focused on quality, continuous improvement, and professional development
• Share best practices and contribute to the evolution of research processes, analytical approaches, and team capabilities
• Support talent development by providing feedback, coaching, and mentorship to less experienced team members

Function: General Business
Experience Level: Mid-Senior Level