Commercial Customer Service Representative
Job Description
About the role
As a Customer Service Representative at Avery Dennison, you will serve as the primary link between our customers and internal teams. In this role, you will manage end-to-end customer interactions, resolve complex inquiries, coordinate with supply chain and logistics functions, and drive client satisfaction and business growth within our Label and Packaging Materials Group division.
Key Responsibilities
This is a hybrid position based at our Brwinów facility.
• Serve as the primary point of contact for customers, addressing inbound inquiries across multiple channels including email, phone, live chat, and online presentations.
• Oversee end-to-end order processing and coordinate delivery schedules with Planning and Logistics teams to ensure seamless fulfillment.
• Research, troubleshoot, and resolve complex customer complaints, order discrepancies, and technical issues efficiently.
• Build and maintain trusted relationships with key accounts, proactively identifying customer needs to cross-sell and upsell relevant products and solutions.
• Conduct warm outbound calls to prospective and existing clients while meticulously tracking sales activities and customer data within the CRM.
Requirements
Department: Customer Service & Support
Function: Customer Service
Experience Level: Associate