(Senior) HR Service Specialist, Rayong - Thailand
Job Description
About the role
The Senior HR Service Specialist operates within the hub workforce experience, governance, and project management sector. The primary responsibility of this role is to lead employee operational support and manage employee inquiries for the Thailand workforce, ensuring a high degree of employee satisfaction, expertise, accuracy, and timeliness.
Key Responsibilities
• Location status: On-site / Hybrid / Remote.
• Act as a key HR representative in Thailand and provide quality HR service to local workforce and business.
• Liaise with line managers and support a wide spectrum of HR services including manpower planning, performance management and talent development.
• Serve as the expert on Thailand local policies, providing guidance and support to employees and escalate as necessary.
• Manage local operational matters in Thailand such as employee onboarding, insurance renewals, employee surveys, local management activities etc.
• Manage and resolve complex employee queries and employee relations matters, disciplinary issues, grievances, and labor disputes, etc.
• Provide advice to management teams and people managers on the company HR strategy, such as Service delivery, performance management, talent & development, compensation, support in implementing digital strategies and processes, etc.
• Support implementation of organizational change agenda including transformational projects.
• Assist in planning, implementing, and monitoring HR strategies to meet operational and business objectives.
• Act as a cultural ambassador, embedding corporate values and practices within the organization, and organize cultural-driven activities to cultivate a positive work environment.
• Monitor adherence to corporate values and management principles, ensuring cultural alignment and organization health.
Requirements
Department: Human Resources
Function: Analyst
Experience Level: Mid-Senior Level